investigating critical success factors in planning for service value networks

ec adoption and critical success factors of ec in smes in iran

تجارت الکترونیکی شیوه اجرای مسئولیتها، تقابل با مشتریان و امور معمول عملیاتی در شرکتها را تغییر داده است. تجارت الکترونیکی در عمل تنها خرید و فروش کالاها را از طریق ابزار الکترونیک نمی باشد، بلکه تمام فعالیتهای لازم جهت انجام فرایند فروش را نیز در بر میگیرد. در اواخر دهه 1990 بسیاری از شرکتها فعالیتهای خود را به منظور دستیابی به مشتریان جدید و یا ارائه فرصتهای جدید به مشتریان موجود گسترش دادند...

Critical Success Factors in MtS Planning Critical Success Factor Analysis as a Methodology for MIS Planning

Tttis article addresses the use and benefits of ttie Critical Success Factor (CSF) methodology in identifying corporate information needs and, subsequently, in developing a corporate information systems plan. The conclusions presented are drawn from an analysis of a CSF study conducted at Financial Institutions Assurance Corporation (FtAC). Interestingly, ttie initial purpose of tttis study was...

A Critical Success Factors Model for Enterprise Resource Planning Implementation

Enterprise Resource Planning (ERP) systems are highly integrated enterprise-wide information systems that automate core business processes. The ERP packages of vendors such as SAP, Baan, J.D. Edwards, Peoplesoft and Intentia represent more than a standard business platform, they prescribe information blueprints of how an organisation’s business processes should operate. In this paper the scale ...

Critical Success Factors for Formulating Service Delivery Strategies

Critical Success Factors for Multi-Channel Service Delivery (MCSD)

Multi-channel service delivery is increasingly used in the interactions with citizens and businesses. Some projects have been undertaken successfully, whereas others failed and the reasons for success are not entirely clear. In this paper we focus on success factors for the development and implementation of multi-channel service delivery strategy. The factors are derived based on a document ana...

Critical Success Factors in Enterprise Resource Planning Implementations

Enterprise resource planning (ERP) systems are implemented to eliminate disparate systems and to provide one common data source for all business (Muscatello et al., 2003; Chen, 2001; Hicks and Stecke, 1995). They also are used to replace legacy systems that are aging piecemeal solutions created by IS departments or older off-the-shelf packages that have become difficult to maintain and no longe...